Good Morning Angela.
We recently spoke over the phone and you asked me to confirm my comments by email.
I am contacting you as I want to compliment your company on the excellent job that was done to our bathroom last week.
I want to further endorse the totally efficient performance of your Technician who tendered to our needs.
My wife and I (particularly myself as I was at home the entire time ) were totally impressed with the way he completed the job. His persona and attention to detail was exemplary.
He obviously is a man who takes a lot of pride in his work and it showed. He was totally obliging and helpful with his comments and advice.
He impressed me as fine a young man and we wish him every success.
My thanks again and make sure that Steve gets a "big pat" on the back.